Prism Health

Help us understand your cancellation

This takes less than 60 seconds. Your answers help us improve your experience — and sometimes, we can fix the very thing that’s not working.

First name *

Last name

Email *

We’ll only use this to match your account.

Main reason for cancellation *

Poor relationship with advisor Disappointing results Problem with reports Goals achieved Cost too high Other

            We’re sorry to hear that. Your relationship with your advisor is of the utmost importance to your experience here at Prism. Would you like to try working with another advisor instead?
          

I want to switch my advisor I want to cancel

            That’s frustrating. We’re committed to helping you achieve your goals. How can we help?
          

Inquire about discounted extra services Switch advisor Inquire about getting a new report I want to cancel

            We sincerely apologize if your report did not meet expectations. Let’s try to make it right.
          

With a new advisor, we can go in a different direction with your care plan. Would you like to switch? Inquire about getting a new report I want to cancel

That’s great to hear!

Want to stay on top of things? We offer a plan with messaging and 30 minute consultation each month for regular check-ins and further support. Select this to switch to monitoring ($299/month) I want to cancel

            We understand finances are important. We’d like to help you find an option that suits your budget.
          

Switch to basic ($399/month) Want to stay on top of things? We offer a plan with messaging and 30 minute consultation each month for regular check-ins and further support. Select this to switch to monitoring ($299/month) I want to cancel

We’d love to know what didn’t feel like a fit.

Anything else you’d like to add?