Privacy Policy

Last updated: July 2026

Overview

This policy explains what information Prism Health ("we," "us," or "our") collects, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.

Information We Collect

When you book a consultation, contact us, or otherwise interact with our services, we may collect:

  • Your name, email address, and phone number
  • Information you voluntarily share about your health goals or concerns during intake forms, booking, or consultation calls
  • Appointment and scheduling details
  • Payment information (processed securely through our payment provider; we do not store full card details)
  • Basic website usage data (via analytics tools) such as pages visited and general location

How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and remind you of consultation calls
  • Communicate with you about your appointment via SMS, iMessage, WhatsApp, or email
  • Respond to your questions and provide the services you've requested
  • Improve our website and services
  • Comply with legal and regulatory obligations

Text Message (SMS) and WhatsApp Communications

If you provide your phone number when booking a consultation, you consent to receive appointment-related messages from Prism Health, including confirmations, reminders, and follow-ups, sent via SMS, iMessage, or WhatsApp. Message frequency varies based on your appointment activity. Message and data rates may apply depending on your mobile carrier plan.

Your phone number and consent to receive text messages will not be shared with third parties for their own marketing purposes. You can opt out of SMS communications at any time by replying STOP, or request help by replying HELP.

Third-Party Services We Use

We work with trusted third-party providers to operate our business, including for scheduling, payment processing, messaging delivery, and analytics. These providers only receive the information necessary to perform their function and are not permitted to use your information for their own purposes.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at the email below. We will respond to reasonable requests within a reasonable timeframe.

Not Medical Advice

The information and services we provide are for educational and informational purposes only and are not intended as medical advice. We do not diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before making medical decisions. Please avoid sharing sensitive medical information (such as diagnoses or lab results) via SMS or WhatsApp; these channels are intended for scheduling purposes only.

Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your information, contact us at team@prism.miami.